We are publishing a summary of the results of the Customer Satisfaction Survey conducted by NGLT to better understand your expectations and identify areas where we can improve.
Key findings from the survey:
- 130 NGLT customers completed the survey.
- The overall satisfaction level reached 83%.
- The most frequently mentioned factors influencing the choice of NGLT as a transportation partner:
- Trust
- Quality and professionalism
- Speed of response to inquiries
- Responsibility for entrusted goods
- Smooth communication
- Operational efficiency
- Flexibility
- Quick vehicle organization
Top-rated areas:
- Quality of customer service
- Timeliness of deliveries
Additional areas for improvement:
The survey revealed that some customers would like to gain a better understanding of the full range of services offered by NGLT, such as road, sea, intermodal, rail, and air transport, as well as customs clearance and Cargo insurance. Additionally, we noticed the need to raise awareness about the “Recommend NGLT” program, which allows you to enjoy additional benefits.
Thank you for your trust and feedback!
Your suggestions are invaluable to us and help us enhance our offerings and improve service quality. We will take action to address the highlighted areas to ensure that working with NGLT is even more satisfying.
If you have any additional comments or questions, please feel free to contact our team.
We are committed to being your first choice for transportation services.